Frequently Asked Questions

Everything you need to know about booking a repair with Affixoo.

What devices do you repair?

We repair a wide range of Apple and Samsung devices, including iPhones, iPads, MacBooks, Samsung Galaxy phones and selected tablets. Contact us if your device is not listed.

What types of repairs do you offer?

Our services include screen replacement, battery replacement, charging-port repair, camera repair, speaker and microphone repair, back-glass replacement, water-damage assessment and software troubleshooting.

Do you offer same-day repairs?

Same-day service is available for many common repairs, subject to the device model, required parts and appointment availability. We will confirm the expected turnaround time before starting your repair.

Do you use genuine parts?

We use genuine parts where available, along with carefully selected high-quality alternatives when appropriate. We will clearly explain the available options before proceeding.

Is my repair covered by a warranty?

Eligible repairs include a 90-day warranty covering the fitted part and the work completed. Accidental damage, liquid damage and unrelated faults are not covered.

How much will my repair cost?

The price depends on your device model, the fault and the part required. Use our Smart Quote form to receive an estimated diagnosis and price range. Your final price will always be confirmed before work begins.

Will you inspect my device before repairing it?

Yes. We assess the device to identify the fault and check for any related issues. We will contact you if the inspection reveals anything different from the problem originally reported.

Will you repair my device without approval?

No. We will confirm the repair details and price with you before carrying out chargeable work.

How long will my repair take?

Many common repairs can be completed on the same day. More complex repairs or devices requiring specially ordered parts may take longer. We will provide an estimated completion time after assessing your device.

Do you offer collection and return?

Yes, collection and return options are available in eligible UK areas. Availability and timings depend on your location, so please provide your postcode when requesting a quote.

Should I back up my device before the repair?

Yes. We strongly recommend backing up your important photos, files and other data before sending or bringing in your device.

Will you need my passcode?

Some repairs can be completed without a passcode. However, we may need it to test features such as the touchscreen, camera, microphone or speakers. We will only request access when testing is necessary.

Will my personal data remain private?

We treat your device and information with care. We do not access personal content unless it is necessary to test an agreed function of the device.

What happens if my device cannot be repaired?

If the device is beyond economical repair or the required repair is unsuccessful, we will explain the available options before any further action is taken.

Can you repair a water-damaged device?

We can inspect devices affected by liquid damage, but successful recovery cannot be guaranteed because internal corrosion may continue to develop. The device must be assessed before we can advise you properly.

Can I cancel my booking?

Yes. Please contact us as soon as possible if you need to cancel or rearrange. Charges may apply if parts have already been specially ordered or collection has already taken place.

How do I book a repair?

Select “Book Repair,” complete the booking form and provide details about your device and the problem. You can also upload a photo or short video to help us understand the fault.

Still Have a Question?

Our team is ready to help. Contact Affixoo or request a Smart Quote, and we will recommend the most suitable next step for your device.